FREQUENTLY ASKED QUESTIONS

The Hotel Diana team has compiled a list of questions frequently asked by our guests when planning their stay, which we have grouped together under the heading "FAQ" (Frequently Asked Questions).

Opening hours

  • What are the hotel's Check In/Check Out times?

    Check-in is from 3 p.m. and check-out before 11 a.m.

  • What are the breakfast times?

    Breakfast is served from 6:30 to 9:30 a.m. on weekdays and from 7 to 10 a.m. on weekends.

  • What are the restaurant's opening hours?

    We welcome you to the Table du Diana for lunch Monday to Friday from 12:00 to 13:30, and for dinner Monday to Saturday from 19:00 to 21:00.

  • Is the reception open even if I arrive late at night?

    Yes, of course the reception is open 24/7.

Bookings

  • What are the advantages of booking on the hotel website?

    By booking directly with us, you're guaranteed the best rates and special offers.

  • What payment methods are accepted?

    Payment methods accepted at l\'hôtel are: Visa, Master, American Express and Chèques Vacances ANCV.

Rooms

  • Does the hotel have rooms adapted for people with disabilities?

    Yes, Le Diana has 3 PMR rooms.

  • What facilities are available in the hotel rooms?

    Each room has a safe, minibar, air conditioning and bathroom with hairdryer.

Accessibilité

  • How do I get to the hotel?

    1 minute walk from bus stop Poste.\nBus line: 23510 minutes walk from bus stop Gare de Moslheilm.\nBus lines: 235, 912

  • How do I get to the hotel from the train station/airport?

    To reach the hotel from Molsheim train station: 10 minutes on foot / Strasbourg Grand Est train station: 25 minutes by trainTo reach the hotel from Strasbourg airport (SXB): 20 minutes by car / Baden airport: 1 hour by car

  • How far is the hotel from downtown Molsheim?

    10-15min walk to the center of Molsheim

Hotel services

  • Is it possible to leave luggage at the hotel before check-in or after check-out?

    Yes, the hotel has a luggage room where you can leave your luggage in complete safety.

  • Does the hotel have parking?

    Yes l\'hotel dispose d\'un parking extérieur gratuit et garage souterrain payant (13€/nuit)

  • Does the hotel have meeting/seminar facilities?

    Yes, the hotel offers 5 modular meeting rooms

  • Is Internet access free?

    Yes, wifi is available free of charge throughout the hotel, including the rooms.

  • Other services

    The hotel offers half-board from Monday to Saturday evenings, from 7:00 to 8:30 pm.
    The hotel accepts pets for a supplement of €10/night.

Tourist tax

  • How much is the tourist tax? When do I pay it?

    The tourist tax at Hotel Diana is 1.1€/pers/night. It must be paid directly at the hotel.

Tourism

  • What activities are available in the Molsheim area?

    The Hotel Diana in Molsheim embodies charm and refinement in the heart of Alsace's picturesque wine route. Ideally located, it offers an elegant getaway in a region renowned for its exceptional winemaking tradition. Here are a few suggestions for things to do in the Molsheim area and on the Alsace wine route:Visit Domaine Dopff & Irion: Explore this winery renowned for its production of Alsace wines. Enjoy a tasting to discover local flavors.\n-Hike the Alsace Wine Route: Explore the picturesque vineyards along the famous Alsace Wine Route, with stops in wine villages such as Rosheim, Obernai, and Ottrott.\n-Walk through downtown Molsheim: Discover the picturesque architecture of the old town, with its cobblestone streets, half-timbered houses, and charming town hall square. \n-Musée de la Chartreuse: Visit this museum located in a former Carthusian monastery, where you can learn about the local history, art and culture of the region.\n-Canoe-kayak on the Bruche: Discover the magnificent landscapes and flora and fauna of the Ried de la Bruche by canoe-kayak. \n-Lunch in a winstub: Enjoy Alsatian cuisine in a traditional winstub, where you can savor local dishes accompanied by wines from the region. \n-Hike in the Vosges: Take advantage of the hiking trails in the Vosges for a nature getaway, offering panoramic views of hills and vineyards.\n-Local market: Explore the local markets held regularly in the region, offering fresh produce, Alsatian specialties and regional wines.\nWhether it's wine tasting, discovering local history or hiking through picturesque landscapes, the area around Molsheim offers a variety of activities to suit all tastes.

Seminars/meetings

  • What facilities are available in the hotel's meeting/seminar rooms? How many people can these rooms accommodate?

    Ideally located on the Route des Vins, in the immediate vicinity of Strasbourg, our establishment is the perfect place to organize your business events (executive committees, meetings, conferences, seminars, team building, company cocktails...) or private events (banquets, family celebrations, weddings...).We offer 5 modular spaces, totalling 500 m², to accommodate your events from 8 to 200 people, depending on the room configuration chosen. Our services include half-day, full-day or multi-day rentals, with or without hotel accommodation. We also offer a range of catering options to suit your preferences, all with guaranteed high-speed wi-fi.\nAn added benefit: most of our lounges and catering areas offer an unobstructed view of our garden, a veritable haven of greenery that will delight your guests, whether at a business meeting or a wedding celebration!

Eco-responsibility

  • What steps has the hotel taken to preserve the environment?

    As part of our commitment to social and environmental responsibility (SER), our hotels have renounced the use of plastic bottles by providing a Purezza water fountain in the lobby of our establishments. To make our guests aware of daily gestures in favor of the environment, HappyCulture hotels implement waste sorting and display "eco-gestures". To promote responsible consumption, for stays of two nights or more we encourage our guests to dispense with the cleaning service, thus saving 60 liters of water. During breakfasts, we contribute to reducing our carbon footprint by favoring the use of local and bulk products.

Wellness

  • What kind of wellness facilities are available in the hotel? What are the opening hours of the wellness center?

    Our hotel's wellness area, open from 8:30am to 11pm, has been designed as a haven of relaxation, inviting our guests to recharge their batteries and escape the stresses of everyday life. Our spa offers a complete sensory experience, with soothing treatments, relaxing massages and wellness rituals to soothe body and mind. The hammam, infused with delicate vapors, offers a thermal escape, while the sauna offers invigorating dry heat. Whether after an intense day's work or for a relaxing getaway, our wellness area offers an interlude of calm and revitalization, ensuring our guests a memorable experience of well-being and relaxation within our hotel.\nOur hotel is proud to offer our guests a modern, well-equipped gym, open from 7am to 11pm, designed to meet all fitness needs. Whether you're looking for an energetic workout before a busy day or a relaxing session at the end of the day, our gym offers a full range of quality equipment. With a stimulating environment, our customers can enjoy a complete sports experience right on our premises.